MÉLARE Refund Policy

At MÉLARE, customer satisfaction is important to us. We take pride in the quality of our products and carefully inspect every order before it is shipped. If you are not completely satisfied with your purchase, please review our refund and return guidelines below.

Return Eligibility

To be eligible for a return, products must meet the following requirements:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be submitted within 30 days of the delivery date.

  • The product must be in resalable condition and free from any signs of use, damage, or tampering.

For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, tested, or altered in any way.

Why Opened Products Cannot Be Returned

Because our products are applied directly to the skin, we maintain strict hygiene and safety standards to protect all customers. Once a skincare product has been opened, we cannot verify that it has been stored, handled, or used in a manner that meets these standards.

As a result, all opened or used skincare products are considered final sale and are not eligible for return, exchange, or refund unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Orders

We sincerely apologize if your order arrives damaged, defective, or if you receive the wrong item.

If this occurs, please contact our Customer Care team within 7 days of delivery and provide the following information:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

  • Any other relevant details that may help us investigate the matter

Once we review your claim, we will work to provide an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Failure to report damaged, defective, or incorrect items within the required timeframe may affect our ability to process your request.

How To Request a Return

To initiate a return, please contact our support team before sending any items back. Unauthorized returns may not be accepted.

When contacting us, please include:

  • Full name

  • Order number

  • Email address used for the purchase

  • Reason for the return request

Our team will review your request and provide instructions if your return is approved.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used at checkout.

Please note that while refunds are processed promptly on our end, the time required for funds to appear in your account depends on your bank, credit card provider, or payment processor. In most cases, refunds are reflected within several business days, but processing times may vary.

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened skincare products

  • Used skincare products

  • Products returned outside the eligible return period

  • Gift cards

  • Shipping and handling fees

  • Items marked as final sale, clearance, or non-returnable where permitted by law

Refused or Undeliverable Packages

Orders that are refused by the customer or returned due to an incorrect or incomplete shipping address may be subject to return shipping fees and handling charges. Any applicable fees may be deducted from the refund amount.

Policy Updates

MÉLARE reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.

Contact Us

If you have any questions regarding returns, refunds, or your order, our Customer Care team is happy to assist.

Email: support@shopmelare.com

We appreciate your trust in MÉLARE and thank you for choosing our products.