Shipping policy
MÉLARE SHIPPING POLICY
Last Updated: July 2026
At MÉLARE, we are committed to delivering your order as safely and efficiently as possible. Please review the information below before placing your order.
ORDER PROCESSING
Orders are typically processed within 1–5 business days before shipment.
Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
SHIPPING DESTINATIONS
MÉLARE currently ships within the United States and Canada, where available at checkout.
Shipping options, rates, and delivery estimates may vary based on the destination, package weight, and products ordered.
Additional shipping destinations may become available in the future.
UNITED STATES SHIPPING OPTIONS
Economy Shipping
Economy shipping generally takes 2–4 business days after order processing.
Economy shipping charges are calculated according to the total package weight and are displayed at checkout.
Free Economy shipping is available on eligible U.S. orders of $100 or more.
Express Shipping
Express shipping generally takes 1–3 business days after order processing.
Express shipping charges are calculated according to the total package weight and are displayed at checkout.
Express shipping is not included in the free-shipping offer and will always be charged separately.
CANADA SHIPPING
Shipping rates and estimated delivery times for Canadian orders are calculated and displayed at checkout.
International delivery times may vary due to customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Customers are responsible for any applicable customs duties, import taxes, or fees required by their country unless otherwise stated at checkout.
DELIVERY ESTIMATES
Processing and shipping times are estimates and are not guaranteed.
The estimated total delivery period includes:
- Order processing: 1–5 business days
- Economy transit within the United States: 2–4 business days
- Express transit within the United States: 1–3 business days
Delivery may take longer because of carrier delays, severe weather, holidays, customs processing, incorrect address information, or other circumstances beyond MÉLARE’s control.
TRACKING YOUR ORDER
Once your order ships, you will receive tracking information by email.
Please allow up to 48 hours for tracking updates to appear after the carrier has received and scanned your package.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
Please contact us immediately if you notice an error in your shipping address. We will make every reasonable effort to assist, but we cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
Additional shipping charges may apply if an order must be reshipped because the customer provided an incorrect or incomplete address.
LOST OR DELAYED PACKAGES
Please contact our Customer Care team if your package appears lost or significantly delayed.
We will review the tracking information and assist with a carrier investigation when appropriate. Carrier investigations and resolutions may require additional processing time.
MÉLARE is not responsible for delays caused by shipping carriers, customs processing, severe weather, holidays, or circumstances beyond our reasonable control.
PACKAGES MARKED AS DELIVERED
When tracking shows that a package has been delivered but you cannot locate it, please:
- Check around the delivery location and with other household members.
- Check with neighbors, building management, or your front desk.
- Contact the shipping carrier directly.
- Contact MÉLARE Customer Care for additional assistance.
MÉLARE cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier, but we will review each situation carefully and assist whenever possible.
DAMAGED SHIPMENTS
Please contact us within 7 days of delivery if your order arrives damaged.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the shipping package and label
Our team will review your claim and determine the appropriate resolution.
Please keep the damaged product and all original packaging until the review is complete.
SHIPPING FEES
Shipping charges are calculated and displayed at checkout before payment.
Shipping fees are generally non-refundable once an order has shipped, except where required by law or when the shipment error was caused by MÉLARE.
CONTACT US
For shipping questions or assistance, contact:
support@shopmelare.com
Please allow 1–2 business days for a response.
Thank you for choosing MÉLARE.
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