Refund policy
MÉLARE RETURN & REFUND POLICY
Last Updated: June 2026
At MÉLARE, we are committed to providing premium skincare products and exceptional customer service. Due to the nature of skincare and personal care products, we maintain strict return guidelines to protect product integrity, customer safety, and hygiene standards.
By placing an order with MÉLARE, customers acknowledge and agree to the terms outlined in this Return & Refund Policy.
RETURN ELIGIBILITY
Unused and unopened products may be eligible for return within thirty (30) days of the delivery date.
To qualify for a return:
• The product must be unused and unopened.
• The original safety seal must remain intact.
• The product must be returned in its original packaging.
• Proof of purchase is required.
• The return request must be submitted within 30 days of delivery.
NON-RETURNABLE ITEMS
For health, safety, and hygiene reasons, MÉLARE does not accept returns on:
• Opened products
• Used products
• Products with broken seals
• Gift cards
• Promotional items
• Clearance or final sale items
• Complimentary products included with an order
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within seven (7) days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
Failure to report damaged, defective, or incorrect items within 7 days of delivery may result in the claim being denied.
RETURN AUTHORIZATION
All returns require prior authorization from MÉLARE Customer Care.
Returns sent without prior approval may be refused and returned to the sender.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to:
• A fulfillment error by MÉLARE
• A damaged product
• A defective product
• An incorrect item received
Original shipping charges are non-refundable.
REFUND PROCESSING
Once your return is received and inspected, we will notify you regarding approval or denial of your refund.
If approved, refunds will be issued to the original payment method used during purchase.
Please allow 5–10 business days for your financial institution to process and post the refund.
LOST OR STOLEN PACKAGES
MÉLARE is not responsible for packages marked as delivered by the shipping carrier.
If your package is lost during transit, please contact us and we will assist in initiating a carrier investigation when applicable.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate shipping information at checkout.
MÉLARE is not responsible for orders shipped to an incorrect address provided by the customer.
ORDER CANCELLATIONS
Orders may only be cancelled before processing begins.
Once an order has entered processing or fulfillment, it cannot be cancelled.
CHARGEBACKS AND DISPUTES
Customers agree to contact MÉLARE Customer Care before initiating a chargeback or payment dispute.
MÉLARE reserves the right to respond to chargebacks or payment disputes using order records, tracking information, delivery confirmation, policy acknowledgments, customer communications, and other supporting documentation.
CONTACT US
For return requests, damaged items, or refund inquiries, please contact:
Response Time: 24–48 Business Hours
Thank you for choosing MÉLARE.
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